Your website is a portal into your brand. It is the first introduction most potential customers will have to your company’s voice, mentality and mission. In many cases, it’s also the only way they’ll learn about the products and services you offer. As such, it’s important that your website be eye catching, provocative, and intuitive to navigate.
First, one should note this shift from landlines to mobile telephone lines, which is changing the basis of competition for traditional telecommunications carriers, Incumbent Local Exchange Carriers (ILEC) and Competitive Local Exchange Carriers (CLEC), alike. Higher end services, such as data, are now driving the thinking at the big carriers, which see their landline numbers declining. This is ironic for them I'm sure, because for a while people were adding lines for faxes and dial-up modems and they could hardly keep pace.